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Choosing the right provider is a key part of your UC strategy. Choose one that owns their own local SBCs.

5 Steps to a Successful UC Strategy

Unified communications allows employees to connect from anywhere, on any device, at any time. In addition, it is a cornerstone technology for allowing businesses to pursue digital transformation, with features that support innovation and improve collaboration for faster decision-making and increased productivity. How can you build a successful UC strategy for your business?

Unified communications integrates all communications technologies and formats in a single application, from email and video conferencing to instant messaging and desktop sharing. In order to successfully implement this disruptive technology, you’ll need a cohesive UC strategy with these five steps:

Get Buy-In: Before you narrow down your UC solution choices, get input from employees in different departments and at different levels. Ask them what features would make their jobs easier and streamline processes. Consider creating discussion groups where employees can talk about what they would like out of a new communications technology.

Examine Current Technology and Set Goals: Assess the current state of your communications solutions and whether there is currently any unification of features and tools. For many organizations, some of their communications tools are already integrated, but telephony is isolated from them. Telephony should be at the center of any UC strategy to give the end user an optimized experience.

It’s also important to examine video conferencing, instant messaging, and live chat because they are formats favored by customers who want instant responses. 

Use the feedback from employees and the current technology you’re accessing to determine operational goals for your UC implementation. You may determine that minimal downtime, increase in user satisfaction, or lower operating expenses are your most critical reasons for implementing a new solution.

Develop a Comprehensive Strategy: Every business has a unique legacy communications situation, plus goals around their UC adoption that are tailored to their business objectives. Depending on your current technology, you may find that a hybrid solution best allows you to enjoy certain elements of unified communications while continuing to use your existing private branch exchange (PBX) hardware.

It’s also important to choose a solution designed to keep pace with your future requirements. Even as you transition to unified communications, technologies will be evolving, so include an evaluation of the lifespan of options you are considering. 

Choose a Provider: There are many options available on the market, so how should you narrow down which UC solution is best for your enterprise? Here are a few factors to include in your decision:

  • Choose a provider that owns local session border controllers (SBCs) that ensure smooth communication.
  • Carefully consider whether an open-source or proprietary solution is right for your business.
  • Ask for a list of businesses the provider has worked with that are similar in size and scope to yours.
  • Find out what level of support you will have during installation and in the days following, including whether they offer training to your team.

Transitioning with a UC strategy is more than a communications upgrade: it’s a cultural and disruptive transformation for your business that equips you for growth. Contact us at Safari Solutions for assistance in choosing the unified communications solution that supports your growth objectives with a holistic approach to a thriving business environment.


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Sports Production Services
Safari’s work at All-Star game was terrific. Our client had a last-minute ask that my team was not aware of until the day a representative arrived on site. Their techs didn’t have a solid plan on what their needs were but Safari’s complete knowledge of networks and sharp inquiries into what our client was trying to do literally saved the day in getting their project off the ground. They could NOT have pulled off what they needed without Safari’s involvement.
A large event operations team
I wanted to reach out and say thanks to you and the entire team for the hard work and assistance in making our tournament a success. There is a comfort in knowing the staff is extremely knowledgeable and efficient at solving issues and providing customer service when those challenges arise. We also appreciate you all having our best interests in mind when determining what services we will have in place throughout the property.
A global sports magazine
I travel to sporting events, especially golf tournaments, often. Critical to my daily operation is stable and quick connectivity as I'm constantly transmitting large volumes of images. I know that when I'm working with the Safari Team I've got nothing to worry about. Their systems always work and the set-up and connection are simple. I would highly recommend Safari Events to any vendor in need of voice and data services
Fortune 500 Company
This event provides a unique challenge to us with the venue moving to a new location each year. I know that when I show up at the trailer that things are going to be ready. I really appreciate that you purchased additional equipment for your inventory as part of my backup plans and risk mitigations. The Safari Team is very professional, responsive, and committed to quality for flawless delivery of the event. Thank you!
An international sports broadcast network
I just wanted to put on record my thanks for your help. The connectivity you always provide is the best we get at any tournament worldwide and is always stable. When we had a minor problem this year, you kindly changed things for us several times until, with your help, I was able to identify that it was actually a problem at our base back home! Without your help, I wouldn't have been able to do that. Many thanks, See you next time!
A regional telecommunications communications company
It was nice working with your company on this event. I would like to thank you and your crew for all the teamwork. Your guys were great at helping us decide how to build our system for this event. They have great knowledge of how to get it done. Jim and I were always treated like part of the team.
A Connecticut based Non Profit Organization
Thank you again for all of your time and efforts! It was another great event and Safari plays a big part in that! If there is any type of survey or post-event review I can fill out to speak to the fantastic service, I am more than happy to do so. I look forward to working together in the future
Multi-Location consumer product company
My Safari team was awesome and really went above and beyond. I just got off the phone with them now after they fixed my issue. They certainly didn’t have to stay after 5 pm to help me but did so. I just wanted to let you know your team is a great asset!
Large Event Organization
I just wanted to take a moment to thank you for your dedication and hard work for. It is amazing to have you on our team advocating for us. I have so much trust that you are always looking out for our best interest.
CTO, Industry Association
We appreciate your team and how valuable they have been in handling both our immediate needs and our long term initiatives. Including the great work they did in helping us save over $100K by renegotiating an incorrectly renewed contract. We are happy customers which is a tribute to the team.
COO - Regional Bank
Safari played a significant role in the upgrade of our telecommunications to VOIP and, not only was it a smooth transition, They became the proverbial member of the family because of our reliance upon her.

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