If you’ve been considering an upgrade to your communications technology, it’s likely that you’ve been introduced to cloud voice options like unified communications as a service (UCaaS). For businesses with legacy systems hitting the end of their contract, or for those wanting a cloud-based solution with better flexibility for remote teams and collaboration, UCaaS provides a clear solution.
Here are four benefits of UCaaS that make it a clear upgrade from traditional communications technology:
Reduced Costs: Your last communications upgrade probably involved a hefty capital investment, required weeks of waiting for the telecom provider to install, and demanded the physical presence of specialists to implement.
By contrast, UCaaS uses a monthly, subscription-based pay model, with the provider owning and maintaining any hardware involved. Instead of a capital investment, you’re categorizing your communications solution as an operating expense.
Scalability: One benefit of any cloud voice solution is the ability to pay for exactly the number of users you need. You no longer need to buy extra licenses in case you need to hire a few more people in a department or to accommodate a busy holiday season. Users can be easily added or removed based on need, and it’s done in a matter of minutes.
Outsourcing Management: Your IT team will no longer need to troubleshoot any problems with your communications technology; it will all be handled by the provider. Increasingly with the implementation of cloud solutions, IT teams are moving from a maintenance role to a strategic role. IT directors are working closely with line-of-business managers to create plans for how to utilize the latest technological advances to optimize customer experiences and improve productivity. UCaaS supports the important role your IT teams need to play by removing the maintenance of your communications tools.
Improved Productivity, Streamlined Decision-Making: The benefits of UCaaS are easily measurable in an area like cost savings, but there are other advantages that will quickly emerge once you have implemented the technology. UCaaS is feature-rich, with a host of collaborative tools like video conferencing and shared workspaces that allow teams to coordinate activities and communication for faster decisions on any given project. Simple features like providing a status can help employees see when a coworker is available to discuss a particular project.
The collaborative tools available through UCaaS also reduce costs by eliminating the need for many in-person meetings. Employers are free to hire the best candidate, regardless of geographical considerations.
UCaaS relies heavily on your network connectivity quality for maintaining performance standards, so be sure to test your network for speed and performance before upgrading to cloud voice technology.
At Safari Solutions, we take a holistic approach to helping you leverage the right technology as you scale and grow. For assistance in choosing the right UCaaS solution and ensuring your network infrastructure allows for a smooth transition, contact us today.