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Unified communications as a service may not meet all your needs; choose a design that integrates with legacy systems.

The Four Design Elements You Need in a Unified Communications as a Service Solution

When it’s time to upgrade to cloud communications, you may quickly find that unified communications as a service delivers the most feature-rich solutions and at a reduced cost compared to your legacy solution. But don’t assume that because any of the options on the market are superior to what you’re using that they will equally serve your business’s needs.

Unified communications as a service, often referred to in the industry as UCaaS, brings all of your communications formats into a single application, offering improved productivity and streamlined decision-making.

When you begin comparing solutions, you may have some questions about the various types of design available. It’s common for sales representatives to wave these concerns away, only for you to find out mid-implementation that your questions were relevant to your decision after all.

If you want to avoid unnecessary headaches, there are a few design elements you need to consider:

Security: Talk at length about the security characteristics of the solution and how they will mesh with your environment. For instance, you may run into a problem if you encrypt traffic but it’s not honored at the provider’s cloud site or if using virtual private networks (VPNs) results in double encryption. If you use single sign-on for your users, will it be compatible with the UCaaS solution? You also should find out what information is stored by the provider and where, including whether it meets your security policies and compliance regulations.

Directory: You need to think about how your users will be identified to the UCaaS solution, as well as to one another. Determine how you will integrate cloud communications with your existing directory, and don’t underestimate the importance or the complexity of this step.

Resilience: Your UCaaS provider should offer a level of availability that is proportional to the requirements of your business. While you won’t be able to impact the level of service availability or resilience of the provider, you should simply be aware of how different levels look in real life, such as the difference between 99.9% availability and 99.999% availability.

Connectivity: This area of design is critical for both media and data, so make sure you have evaluated the type of connectivity required and how you will access it. Data and media may not follow the same routes, so determine the answers to questions like, “Is connecting to the cloud via the internet an acceptable option?” In some situations, like remote workers, this may be fine, but you may want more dedicated pathways for some situations.

Ask the potential provider how they connect to public networks because you may find it necessary to retain carrier services to optimize control.At Safari Solutions, we understand how the design of a UCaaS can impact your entire business. Our holistic perspective allows us to help you leverage technology that helps you grow and scale your business. Contact us to gain the experience and expertise you need to choose the right solutions for your objectives.

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Sports Production Services
Safari’s work at All-Star game was terrific. Our client had a last-minute ask that my team was not aware of until the day a representative arrived on site. Their techs didn’t have a solid plan on what their needs were but Safari’s complete knowledge of networks and sharp inquiries into what our client was trying to do literally saved the day in getting their project off the ground. They could NOT have pulled off what they needed without Safari’s involvement.
A large event operations team
I wanted to reach out and say thanks to you and the entire team for the hard work and assistance in making our tournament a success. There is a comfort in knowing the staff is extremely knowledgeable and efficient at solving issues and providing customer service when those challenges arise. We also appreciate you all having our best interests in mind when determining what services we will have in place throughout the property.
A global sports magazine
I travel to sporting events, especially golf tournaments, often. Critical to my daily operation is stable and quick connectivity as I'm constantly transmitting large volumes of images. I know that when I'm working with the Safari Team I've got nothing to worry about. Their systems always work and the set-up and connection are simple. I would highly recommend Safari Events to any vendor in need of voice and data services
Fortune 500 Company
This event provides a unique challenge to us with the venue moving to a new location each year. I know that when I show up at the trailer that things are going to be ready. I really appreciate that you purchased additional equipment for your inventory as part of my backup plans and risk mitigations. The Safari Team is very professional, responsive, and committed to quality for flawless delivery of the event. Thank you!
An international sports broadcast network
I just wanted to put on record my thanks for your help. The connectivity you always provide is the best we get at any tournament worldwide and is always stable. When we had a minor problem this year, you kindly changed things for us several times until, with your help, I was able to identify that it was actually a problem at our base back home! Without your help, I wouldn't have been able to do that. Many thanks, See you next time!
A regional telecommunications communications company
It was nice working with your company on this event. I would like to thank you and your crew for all the teamwork. Your guys were great at helping us decide how to build our system for this event. They have great knowledge of how to get it done. Jim and I were always treated like part of the team.
A Connecticut based Non Profit Organization
Thank you again for all of your time and efforts! It was another great event and Safari plays a big part in that! If there is any type of survey or post-event review I can fill out to speak to the fantastic service, I am more than happy to do so. I look forward to working together in the future
Multi-Location consumer product company
My Safari team was awesome and really went above and beyond. I just got off the phone with them now after they fixed my issue. They certainly didn’t have to stay after 5 pm to help me but did so. I just wanted to let you know your team is a great asset!
Large Event Organization
I just wanted to take a moment to thank you for your dedication and hard work for. It is amazing to have you on our team advocating for us. I have so much trust that you are always looking out for our best interest.
CTO, Industry Association
We appreciate your team and how valuable they have been in handling both our immediate needs and our long term initiatives. Including the great work they did in helping us save over $100K by renegotiating an incorrectly renewed contract. We are happy customers which is a tribute to the team.
COO - Regional Bank
Safari played a significant role in the upgrade of our telecommunications to VOIP and, not only was it a smooth transition, They became the proverbial member of the family because of our reliance upon her.

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