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Your business cloud strategy could be negatively impacted by an incomplete understanding of data storage costs.

Your Business Cloud Strategy for UCaaS and CCaaS

For many company leaders, their business cloud strategy has them picturing data centers and software applications “somewhere out there,” a fuzzy concept of binary code drifting around in the atmosphere. But as you consider how to implement unified communications as a service (UCaaS) or contact center as a service (CCaaS), you need a better handle on where your cloud choices are located.

In addition, there are significant differences between providers of these solutions, as well as even disparities between the various products they offer. As you evaluate which providers and solutions meet your needs, there are two considerations that are important to include:

Availability: Your business cloud strategy must consider how the location of your UCaaS or CCaaS provider impacts the end user. You need to ask what data center hosts the UCaaS and the location of the Telco interfaces. If the data center is located on the West Coast and your headquarters is in Virginia, you could have a latency of 60 or 70 milliseconds, creating a negative impact on voice quality.

UCaaS offers rich features that may be even more sensitive to location. A video conferencing tool can save travel costs and allow you to hire the best talent, regardless of geographic location, but when latency causes the connection to drop, your productivity and decision-making timelines will suffer. It’s important to ask whether the UCaaS solution you choose will be deployed from the location situated closest to your headquarters.

Strategic Possibilities: It’s also important to examine the potential for strategic decisions around your UCaaS and CCaaS. For instance, you may be using a separate cloud data storage solution, but if you choose a UCaaS or CCaaS provider that is on the same platform, it can help eliminate external processes. It can help you save resources on data storage as well as data transport costs.

This isn’t an airtight strategy; some UCaaS and CCaaS providers charge for your company to store their data. You may also find that there are limitations around utilizing data outside of the application due to proprietary formatting or encryption obstacles. But it may still be worth it to overcome these challenges in order to integrate your communications data. There are three important areas of analysis for a strategic approach:

  • Find out where the UCaaS or CCaaS solution would be storing your data.
  • Examine ways to store the data in a repository and the “distance” (albeit virtual) of that repository.
  • The potential for using your own data lake or repository.

The adoption of UCaaS and CCaaS as part of your business cloud strategy is a great way to reduce costs, add rich features that improve the customer experience, and boost productivity in meaningful and measurable ways. To learn more about developing a migration plan that anticipates both obstacles and opportunities for optimizing the technology, contact us at Safari Solutions.

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Sports Production Services
Safari’s work at All-Star game was terrific. Our client had a last-minute ask that my team was not aware of until the day a representative arrived on site. Their techs didn’t have a solid plan on what their needs were but Safari’s complete knowledge of networks and sharp inquiries into what our client was trying to do literally saved the day in getting their project off the ground. They could NOT have pulled off what they needed without Safari’s involvement.
A large event operations team
I wanted to reach out and say thanks to you and the entire team for the hard work and assistance in making our tournament a success. There is a comfort in knowing the staff is extremely knowledgeable and efficient at solving issues and providing customer service when those challenges arise. We also appreciate you all having our best interests in mind when determining what services we will have in place throughout the property.
A global sports magazine
I travel to sporting events, especially golf tournaments, often. Critical to my daily operation is stable and quick connectivity as I'm constantly transmitting large volumes of images. I know that when I'm working with the Safari Team I've got nothing to worry about. Their systems always work and the set-up and connection are simple. I would highly recommend Safari Events to any vendor in need of voice and data services
Fortune 500 Company
This event provides a unique challenge to us with the venue moving to a new location each year. I know that when I show up at the trailer that things are going to be ready. I really appreciate that you purchased additional equipment for your inventory as part of my backup plans and risk mitigations. The Safari Team is very professional, responsive, and committed to quality for flawless delivery of the event. Thank you!
An international sports broadcast network
I just wanted to put on record my thanks for your help. The connectivity you always provide is the best we get at any tournament worldwide and is always stable. When we had a minor problem this year, you kindly changed things for us several times until, with your help, I was able to identify that it was actually a problem at our base back home! Without your help, I wouldn't have been able to do that. Many thanks, See you next time!
A regional telecommunications communications company
It was nice working with your company on this event. I would like to thank you and your crew for all the teamwork. Your guys were great at helping us decide how to build our system for this event. They have great knowledge of how to get it done. Jim and I were always treated like part of the team.
A Connecticut based Non Profit Organization
Thank you again for all of your time and efforts! It was another great event and Safari plays a big part in that! If there is any type of survey or post-event review I can fill out to speak to the fantastic service, I am more than happy to do so. I look forward to working together in the future
Multi-Location consumer product company
My Safari team was awesome and really went above and beyond. I just got off the phone with them now after they fixed my issue. They certainly didn’t have to stay after 5 pm to help me but did so. I just wanted to let you know your team is a great asset!
Large Event Organization
I just wanted to take a moment to thank you for your dedication and hard work for. It is amazing to have you on our team advocating for us. I have so much trust that you are always looking out for our best interest.
CTO, Industry Association
We appreciate your team and how valuable they have been in handling both our immediate needs and our long term initiatives. Including the great work they did in helping us save over $100K by renegotiating an incorrectly renewed contract. We are happy customers which is a tribute to the team.
COO - Regional Bank
Safari played a significant role in the upgrade of our telecommunications to VOIP and, not only was it a smooth transition, They became the proverbial member of the family because of our reliance upon her.

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