You’ve heard about the benefits of implementing artificial intelligence (AI) into business processes. Companies that tap into generative AI can better predict customer behaviors, answer customer inquiries through automated voice response systems, and automate cyber security monitoring and threat mitigation. The potential for AI to improve efficiency is virtually limitless.
However, initiating the adoption of AI technology for your company can be a challenge. To get started, map out these three broad steps:
Take an Assessment: This assessment will have both an external and an internal component. Begin by looking at what other companies in your industry are doing to utilize AI. What advantages do you see them enjoying? Are they more efficient, and is it causing them to gain more market share?
The second phase of your assessment involves your own company. Invite teams to participate and be open about the AI tools they are using and the ideas they have for AI in their jobs or departments. Even if what’s going on in-house raises some Shadow-IT red flags, encourage employees to contribute to the conversation.
It’s likely that your company has already begun using AI-powered tools. For instance, your marketing and sales teams may be using it to monitor and predict customer behaviors. They may be using it to generate content for different phases of the purchasing journey.
Your IT team may be using AI to generate automated responses when employees receive a phishing email or to optimize your network resource prioritization and allocation.
Develop Your Team: Once you’ve fully assessed the potential that AI has for your company, it’s time to create a hub for AI-focused development. The best teams combine stakeholders from both IT and HR so that you can embrace both the technological aspect and the environment of learning and development that AI requires. This team will have some specific functions:
- Developing a vision, mission, objectives and best practices around AI
- Serving as a communication bridge between departments
- Promoting forward motion, so that learning and development are always at the heart of the team’s focus
Focus on the Goal: The ultimate purpose of developing a team to move AI technology forward is to benefit business operations. Generative AI offers your company a lot of opportunities related to improved efficiency and driving innovation. The AI team will coordinate the utilization of new technology, as researched through internal and external sources, to improve business efficiency and automate routine tasks.
When you’re ready to develop a strategy for AI, Safari Solutions can be your expert guide for the journey. Contact us for help embracing a holistic approach to technology that evaluates any new path based on how your entire environment will be affected.
