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AI tools like automated data analysis make it easier to predict customer behaviors and tailor experiences.

How AI is Improving Business Communications

Artificial intelligence (AI) is creating new efficiencies for business processes, and when it comes to business communications, AI is improving productivity significantly. According to a study by the National Bureau of Economic Research, customer service agents using generative AI were 13.8 percent more productive than those without updated technology.

AI is becoming a way for companies to differentiate their services, offering a superior customer experience that is efficient at answering requests and highly personalized. Employees enjoy personalized settings for communication formats, sorting and prioritization as well as easy productivity improvements. Here are three areas where AI is improving business communications:

Data Analytics: The wealth of data available through business communications allows managers to understand how teams are performing, as well as how decisions might impact customers and the broader business. AI allows for this to happen automatically and rapidly, with increasing data only adding to the benefits.

AI can also automate certain communications tasks and offer real-time insights and feedback, providing analysis of user behavior and preferences, so that communications can be tailored to fit individual needs. AI also allows companies to develop informed solutions for workplace issues.

Personalized Experiences: AI provides the kinds of efficiencies through personalization that make a difference in employees’ work experiences. A Zapier study that included 1,000 participants found that 90% of them spend as much as five hours each day checking their work messaging solutions. The flood of information makes it difficult to sort and prioritize time-sensitive communications. Even if they notice an urgent communication, they still may not get the full message due to poor communication.

AI allows employees to tailor communication preferences so that they can both understand the information and pass quality communication on to customers. Large Language Models (LLM), such as those associated with Chat GPT can interpret language in a way that solutions can develop personalized content that has a natural feel. This allows your company to respond to customers with speed and accuracy, improving both satisfaction and long-term loyalty.

Understanding Team Behaviors: For disengaged employees, communication plays an important role. Employees that feel unheard or that they don’t have a share in the business’s initiatives may benefit from the solutions that AI can offer.

While implementing AI solutions may initially be met with some resistance, as employees may fear that technology will result in job elimination, the opposite is often true. Real-time feedback allows employers to implement changes more quickly, keeping the business running smoothly and creating new opportunities.

To learn more about implementing AI technology into your business communications, contact us at Safari Solutions. We can help you determine which solutions will have the most impact, as well as how they fit into your overall technology strategy.


Sports Production Services
Safari’s work at All-Star game was terrific. Our client had a last-minute ask that my team was not aware of until the day a representative arrived on site. Their techs didn’t have a solid plan on what their needs were but Safari’s complete knowledge of networks and sharp inquiries into what our client was trying to do literally saved the day in getting their project off the ground. They could NOT have pulled off what they needed without Safari’s involvement.
A large event operations team
I wanted to reach out and say thanks to you and the entire team for the hard work and assistance in making our tournament a success. There is a comfort in knowing the staff is extremely knowledgeable and efficient at solving issues and providing customer service when those challenges arise. We also appreciate you all having our best interests in mind when determining what services we will have in place throughout the property.
A global sports magazine
I travel to sporting events, especially golf tournaments, often. Critical to my daily operation is stable and quick connectivity as I'm constantly transmitting large volumes of images. I know that when I'm working with the Safari Team I've got nothing to worry about. Their systems always work and the set-up and connection are simple. I would highly recommend Safari Events to any vendor in need of voice and data services
Fortune 500 Company
This event provides a unique challenge to us with the venue moving to a new location each year. I know that when I show up at the trailer that things are going to be ready. I really appreciate that you purchased additional equipment for your inventory as part of my backup plans and risk mitigations. The Safari Team is very professional, responsive, and committed to quality for flawless delivery of the event. Thank you!
An international sports broadcast network
I just wanted to put on record my thanks for your help. The connectivity you always provide is the best we get at any tournament worldwide and is always stable. When we had a minor problem this year, you kindly changed things for us several times until, with your help, I was able to identify that it was actually a problem at our base back home! Without your help, I wouldn't have been able to do that. Many thanks, See you next time!
A regional telecommunications communications company
It was nice working with your company on this event. I would like to thank you and your crew for all the teamwork. Your guys were great at helping us decide how to build our system for this event. They have great knowledge of how to get it done. Jim and I were always treated like part of the team.
A Connecticut based Non Profit Organization
Thank you again for all of your time and efforts! It was another great event and Safari plays a big part in that! If there is any type of survey or post-event review I can fill out to speak to the fantastic service, I am more than happy to do so. I look forward to working together in the future
Multi-Location consumer product company
My Safari team was awesome and really went above and beyond. I just got off the phone with them now after they fixed my issue. They certainly didn’t have to stay after 5 pm to help me but did so. I just wanted to let you know your team is a great asset!
Large Event Organization
I just wanted to take a moment to thank you for your dedication and hard work for. It is amazing to have you on our team advocating for us. I have so much trust that you are always looking out for our best interest.
CTO, Industry Association
We appreciate your team and how valuable they have been in handling both our immediate needs and our long term initiatives. Including the great work they did in helping us save over $100K by renegotiating an incorrectly renewed contract. We are happy customers which is a tribute to the team.
COO - Regional Bank
Safari played a significant role in the upgrade of our telecommunications to VOIP and, not only was it a smooth transition, They became the proverbial member of the family because of our reliance upon her.

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