The impact the pandemic has had on the way people work has been significant. The question on everyone’s mind is what will the post-pandemic work environment look like? IT leaders have pondered this, as well as the potential IT challenges that could arise as a result, and have some ideas that can help to shape your response going forward.
Aside from lack of business, the biggest change most companies encountered was a remote work situation. This has created what is known now as a “hybrid workforce,” and swift adoption of solutions made work from home a possibility. Staying flexible and establishing a solid operational foundation is going to be a necessity.
Consumer behavior has evolved since March 2020 when the severity of the pandemic kicked in. Most business leaders believe the behavior will continue to evolve. To keep up with changes, post-pandemic work processes get an assist with artificial intelligence (AI), which has already proven capable of impacting a variety of business processes. These include such things as customer support and supply chain enhancements.
One of the biggest changes in consumer behavior is toward ecommerce. Consumers were already ordering goods online, but the pandemic provided a significant boost. With social distancing and the simple fact that many businesses closed their shops to customers and went to an online-only model, it’s easy to see why cloud services shot up by 775% during the pandemic.
System stability became a major issue during the pandemic, as more and more remote workers struggled to stay connected to colleagues and clients. The normal 9-to-5 has been eschewed for more flexible work hours, meaning systems need to be up and available at all times. IT challenges are plentiful in this 24/7-uptime environment.
Digital transformation has been on most organizations’ short list, but the post-pandemic work strategies IT leaders are working on has pushed the digital transformation up in the schedule. In fact, innovations in this area have many companies investing more dollars to become fully digitized and better able to communicate with the hybrid workforce.
The problem is that in order for digitization to be a success, the right solutions need to be brought in. The complexities here are profound, which is why IT leaders are seeking out the consultation of experts – such as agents that make it their full-time duty to stay educated on current IT challenges, what’s available, how it works in specific situations, and which solutions will fit each unique work environment.At Safari Solutions, the holistic perspective is what we do. As you navigate the post-pandemic work situation, we’re here to provide you feedback on how you’re leveraging technology and what you’ll need for continued growth, whether your employees return to the office or continue working remotely. Contact us, and let’s discuss your next move.