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A cloud communications strategy needs to ensure that your employees can work anywhere.

Shaping a Cloud Communications Strategy for Hybrid Work

Over the past year as entire teams have moved to remote work environments, those that had invested in cloud communications had a smoother transition than those still relying on private branch exchange (PBX). But now as some version of hybrid work is being adopted by teams, it’s time to consider the cloud communications strategy you need now.

The initial scrambling to keep remote workers securely connected has given way to strategic thinking about what the future may hold for both teams and the customers they serve. Employees are reluctant to return to 40 hours in the office, and their employers have seen the productivity and cost savings that come with remote settings.

In addition, the customer is also changing. Consumers are aware of more ways to obtain items to meet their wants and needs, and even what they look for in a brand may be different.

When considering your communications strategy, you are familiar with conferencing, contact centers, e-commerce and unified communications. And if you’re ready to align your strategy with what the current and future market demands, you’ll plan to access all of those tools in the cloud.

When you take this route with a cloud communications strategy, you can expect some important benefits:

Contact Center Employees Experience Consistency: Your contact center agents are able to offer the same level of service, no matter where they are, because they can access their contact center solution from any connected device. This allows your organization to embrace hybrid work and give employees the work environment they choose.

Unified Communications Offers Convenience: When you access unified communications in the cloud, you can choose from a list of rich features, all designed to improve the user and customer experiences. Your customers are able to contact your company in the format they prefer, from email to text, video calls, or chat. This model allows you to serve customers interacting with your company from a variety of touchpoints.

Conferencing With Cost Savings and Productivity Improvements: Shave off travel expenses, equip your teams for collaboration, and shorten the decision-making timeline when you access cloud-based conferencing solutions. Conferencing offers ways for hybrid work to resemble in-person meetings while eliminating travel time and the need to align the location for a meeting.

E-Commerce Becomes Personalized: Customers are looking for something more than price and value: they want to feel that the brands they interact with know them. The right cloud-based e-commerce solution offers valuable insights into customer behaviors to give you opportunities to personalize their experiences.

As you consider shifting to a cloud communications strategy, it is important to consider the underlying infrastructure. Cloud communications require a heavy bandwidth load to meet performance requirements, so you may want to pursue a network upgrade as you implement cloud solutions.

To learn more about how to equip your team for hybrid work through a cloud communications strategy, contact us at Safari Solutions. We use a holistic approach to help you leverage the best solutions for your future growth.

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Sports Production Services
Safari’s work at All-Star game was terrific. Our client had a last-minute ask that my team was not aware of until the day a representative arrived on site. Their techs didn’t have a solid plan on what their needs were but Safari’s complete knowledge of networks and sharp inquiries into what our client was trying to do literally saved the day in getting their project off the ground. They could NOT have pulled off what they needed without Safari’s involvement.
A large event operations team
I wanted to reach out and say thanks to you and the entire team for the hard work and assistance in making our tournament a success. There is a comfort in knowing the staff is extremely knowledgeable and efficient at solving issues and providing customer service when those challenges arise. We also appreciate you all having our best interests in mind when determining what services we will have in place throughout the property.
A global sports magazine
I travel to sporting events, especially golf tournaments, often. Critical to my daily operation is stable and quick connectivity as I'm constantly transmitting large volumes of images. I know that when I'm working with the Safari Team I've got nothing to worry about. Their systems always work and the set-up and connection are simple. I would highly recommend Safari Events to any vendor in need of voice and data services
Fortune 500 Company
This event provides a unique challenge to us with the venue moving to a new location each year. I know that when I show up at the trailer that things are going to be ready. I really appreciate that you purchased additional equipment for your inventory as part of my backup plans and risk mitigations. The Safari Team is very professional, responsive, and committed to quality for flawless delivery of the event. Thank you!
An international sports broadcast network
I just wanted to put on record my thanks for your help. The connectivity you always provide is the best we get at any tournament worldwide and is always stable. When we had a minor problem this year, you kindly changed things for us several times until, with your help, I was able to identify that it was actually a problem at our base back home! Without your help, I wouldn't have been able to do that. Many thanks, See you next time!
A regional telecommunications communications company
It was nice working with your company on this event. I would like to thank you and your crew for all the teamwork. Your guys were great at helping us decide how to build our system for this event. They have great knowledge of how to get it done. Jim and I were always treated like part of the team.
A Connecticut based Non Profit Organization
Thank you again for all of your time and efforts! It was another great event and Safari plays a big part in that! If there is any type of survey or post-event review I can fill out to speak to the fantastic service, I am more than happy to do so. I look forward to working together in the future
Multi-Location consumer product company
My Safari team was awesome and really went above and beyond. I just got off the phone with them now after they fixed my issue. They certainly didn’t have to stay after 5 pm to help me but did so. I just wanted to let you know your team is a great asset!
Large Event Organization
I just wanted to take a moment to thank you for your dedication and hard work for. It is amazing to have you on our team advocating for us. I have so much trust that you are always looking out for our best interest.
CTO, Industry Association
We appreciate your team and how valuable they have been in handling both our immediate needs and our long term initiatives. Including the great work they did in helping us save over $100K by renegotiating an incorrectly renewed contract. We are happy customers which is a tribute to the team.
COO - Regional Bank
Safari played a significant role in the upgrade of our telecommunications to VOIP and, not only was it a smooth transition, They became the proverbial member of the family because of our reliance upon her.

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